Need help with something?

Do you have any questions about WordUp’s subscription, account settings, or how to use the app in general? Check out the following FAQs to find the answers to your questions. In case you can’t find what you are looking for here, let us know directly. You can submit your question in the form below the page.

  • wordupMemberships

    • wordup Can I buy a membership for someone else?

      Yes. You can simply add WordUp account of your loved ones on Our Plans, so their account is upgraded.
    • wordupIs it possible to Activate Pro Membership on the website?

      You can go to Pro page
    • wordupCan I share my WordUp Pro Membership with other members of my family or friends?

      No, you are unable to share one subscription with other people’s accounts. If that person wants to use Pro  subscription features on the app, they would have to purchase their own subscription that will be linked to their own account. 

    • wordupIs there a limit to the number of chats with my AI teacher?

      As a WordUpper with the basic plan, you can send up to 15 messages to your AI teacher Lexi. but Worduppers with a Pro membership can send an unlimited number of messages communicating with Lexi.
  • wordupHow To Use

    • wordup Some words are underlined or dashed grey. What does that mean?

      When reading examples or definitions of any word, WordUp processes every word used in those examples and checks them against your vocabulary data. No underline: It means the words are either too easy (ranked in the top 300) or already known to you. Grey dotted underline: It means you have marked it as should learn. Yellow underline: It means you haven't specified if you know it or not. You should tap it to decide, and build up your WordUp Knowledge Map.
    • wordupWhy are some words missing in your database?

      The English language has hundreds of thousands of words. WordUp's mission is to help you learn the most used words from the real world through authentic examples. WordUp is focused on the most useful words based on how frequently they are globally used. There might be words in dictionaries that are not frequently used. You can Google them easily. However, we have a feature allowing you to add any custom word, so you can manage all your words in one place.
    • wordup I don't understand. How does this app work?

      Check out our home page introduction video! WordUp measures your vocabulary range and estimates your knowledge of English words. Then, it suggests the words you need to learn based on your goals and interests. You will learn the most practical word through examples and you can practice through a variety of tests. 

    • wordupWhy is the level so easy? I want more difficult words.

      By default, the system suggests a range based on your total known vocabulary assessment after taking the test. 

      But you are not limited to that. On the Gap Map page, you can see bars showing vocabulary ranges. Each range is 1000 words. You can pick any range that you'd like to focus on.

    • wordupHow do the progress bars work?

      Each bar in the Knowledge Map indicates a range with a 100 words package. You can see an overview of your learning status on top of the Knowledge Map. Basically, there are three statuses of a word: Known: Words that you know To Learn: Words that you are learning. To Uncover The more words you know from a range, the bar is filled.
  • wordup Account and User

    • wordup Some of my progress data disappeared! How can I get it back?

      Tap on the options menu, then 'Troubleshooting', then 'Get Help' and then check your email address to make sure you have signed in with the correct email. If not, tap on ‘Contact Us’ and send us an email.
    • wordupHow is my progress data saved? On my phone or the cloud?

      Your progress data is initially saved on your phone. When you register, then a copy of your progress data will be saved to the cloud also. This is done every 2-3 minutes while you're using the app. Every time that you log in, your latest data file will be downloaded from the cloud and saved on your device, and the cloud-saving process continues again.
    • wordupCan I change my email address?

      This is only supported for Pro members currently. If you are a Pro user and want to change your email, please send us an email address from the old email address as proof of ownership, and we will change that for you.
    • wordupHow do I delete my account?

      To delete your account, go to 'Settings' and tap on 'Delete Account.'
    • wordup I use WordUp on multiple devices. How can I sync my data?

      Go to the ‘Profile’ page Tap on the ‘Settings’ icon Find ‘My Data’ box Tap on ‘Sync’
  • wordupSubscriptions

    • wordup I do not have a VISA card to purchase subscriptions with. Is there an alternative method?

      We are using Stripe Service to complete the payment process. There are plenty of supported card brands, such as: American Express, China UnionPay (CUP), Discover & Diners, Japan Credit Bureau (JCB), Mastercard, Cartes Bancaires, and Interac. You can simply choose any other supported brand cards as an alternative to VISA Card.
    • wordup I have purchased Pro Membership but it's not activated. What can I do?

      Please try the following: Go to the 'Profile' page, and tap on ‘Settings.’ On the 'Memebership' page, Restore Purchases. If it didn't work, log out and then log in again. If it didn't work, check your iTunes or Google Play account to check if your purchase has been successful. Sync your data. If the issue is not resolved, please contact us for help:
    • wordupI was charged for a free trial subscription and I want to get a refund.

      If you are an IOS user, then this has happened in fitting with Apple’s terms and conditions. Typically, free trials set up an auto-renewing subscription which you need to manually revoke if you do not want to continue with the subscription after the free trial has ended. You can cancel the subscription and potentially request a refund via this link
    • wordupI no longer would like my Standard/Pro Membership. Can I have a refund, please?

      Unfortunately, we are unable to process any refunds. All sales are final. However, It is to your discretion whether you would like to raise it with Apple or Google Play, and they may have the authority to organise refunds. However, it is rare that they do so.
  • wordupTroubleshooting

    • wordupWhy can’t I download WordUp from Google Play?

      Occasionally, when you try to download WordUp you get an error message. This is due to a problem in the Google Play Store. If you try again in a few minutes (or sometimes an hour) it will download successfully. If the problem persists, please email so we can try to help you.
    • wordupWhy can't I see the translations (in my native language)?

      Incomplete download of translation files might be the reason. To fix it, from the 'Profile' tab, go to 'Settings,' on the 'Translation' section toggle the Translation switch off and then back on again. You may also choose where to see word translations on the card. After making the changes, wait for a few seconds and then look up a word.
    • wordupHow can I see word translations after the English definition?

      First, go to the 'Settings' from your 'Profile' menu. Then, go to the 'Translation' section and hit 'Show,' where you can choose the place you want to see the translations.